By Mark Le Bien, Daily Herald Business Writer
At
the Berland's House of Tools stores in Lombard and Palatine,
building contractors' vans and trucks begin pulling into the
parking lots at 6 a.m.
The two stores open early to accommodate local building tradesmen,
carpenters, brick layers, tile setters, drywall experts and
so on, who make a quick stop at Berland's for a spare tool or
replacement part before heading to their job sites.
"We're
here for the guy who uses tools to make his living or is a serious
hobbyist," says Dwight Sherman, 43, president of the business
that has been in his family for nearly 30 years. "This
is candy land for those people."
Sherman
says the goal at Berland's is simple: Carry virtually everything
the professional tradesman needs.
That covers a whole lot of tools. Cordless drills. Circular
saws. Angle grinders. Rotary hammers. Belt sanders. Mitre saws.
Heat guns. Brick trowels. Needle scalers.
And
there's the heavy duty stuff: Pavement breakers. Table saws.
Air heaters. Compressors. Generators.
Says
Sherman, "If we don't have it, you don't need it."
Berland's
headquarters and flagship store, with 31,500 square feet, are
at 600 Oak Creek Drive in Lombard. The second store, with about
18,000 square feet, is at 20254 N. Rand Road in Palatine.
The
company employs about 50 people and has annual revenues of $10
million.
These
are brutal times to be in the tool business. Home improvement
store giants such as Home Depot and Builders Square, who stock
plenty of tools, have put the squeeze on smaller, mom-and-pop
type stores, says Sherman. But he says Berland's is holding
its own in the marketplace by offering a huge selection of nothing
but tools and informed salesmen who are current or former tradesmen
themselves.
"We've
thrived because we have put so much money into personnel,"
Sherman says, adding that his stores have 20 experienced sales
people.
Also,
the Lombard store has a service center, with seven certified
mechanics, who can repair anything the company sells.
About
85 percent of Berland's business comes from professional tradesmen.
The rest comes from hobbyists and do-it-yourselfers.
"He's
unique," Rick Carr, Chicago-area sales representative for
tool maker Porter-Cable Corp., says of Sherman. "He sells
a retail concept. That's unusual in this business. And his people
are very well-trained and knowledgeable."
The
Berland name and tools have gone together since the 1940s. The
company was started by Joe Berland, a Chicago taxi driver who
made money on the side by picking up and delivering tools for
riders who worked in the construction business.
Berland
opened a store in the city and it stayed in his family until
1969, when it was sold to Dwight Sherman's father, Dave. The
Sherman family already had been in the local tool business for
three generations, running a socket tool company and wholesale
distribution business.
Dave
Sherman moved the Berland's store to Broadview and then Downers
Grove in the mid-'70s. The family opened a second store in Palatine
in 1989. The Downers Grove store was moved to Lombard five years
ago.
Dwight
Sherman, who studied sociology and criminology at the University
of Illinois at Chicago, seemed headed for a career outside the
family business. But, following several jobs after graduation,
he went to work at the Downers Grove store.
"He's
really built up the business," said father Dave, who retired
last year.
Although
president of the company, Dwight Sherman eschews a tie and executive
office and prefers to spend as much time as possible with customers
in the two stores.
"I'm
on the floor a minimum of 20 hours a week, working with customers,
shoulder-to-shoulder with employees," he says.
These
days, Sherman's also on the radio and television. He's a regular
guest on Jonathon Brandmeir's program on WLUP 97.9-FM, playing
a game called "Name That Tool" in which they rev electric
drills and other equipment next to a microphone and listeners
call in and try to identify it.
Sherman
also has bought half-hour slots of time on local television
channels and hosted a "Tools for the Trades" program
where he demonstrates and discusses various power tools.
"We're bringing excitement to a traditionally very stodgy
business," Sherman explains. "We're always trying
to do things differently. Our thinking is, don't copy, let's
innovate."

Dwight
Sherman, President of Berland's House of Tools, shows
some of the equipment he sells to contractors and hobbyists
at one of the company's "superstores".
Daily Herald Photo/Bev Home |